Privacy Policy

Last updated: 10 September 2026

AskAven (a product of Aven Academy / Kartexa, "we", "us") is a free study tool for students and teachers, with paid plans available for schools and institutes. This policy explains what we collect, why, and the choices you have.

In short: we collect only what's needed to run and verify accounts, we don't sell your data, and your chat/voice messages are sent to our AI provider (Groq) purely to generate your answer.

1. Information we collect

What	When	Why
Name, email, password (hashed), role (student/teacher), institution name	When you register	To create and secure your account
A photo/scan of your student or teacher ID card	When you register	Solely to let an admin verify you're a genuine student or teacher before approving your account
Your chat messages and any voice recordings you send in a session	When you use chat or the voice agent	To generate a response via our AI provider; voice audio is transcribed and then discarded
Topics you build Knowledge Graphs for	When you use the Knowledge Graph tool	To generate and (temporarily) cache your graph
Basic technical data (IP-based approximate location, browser, pages visited)	Automatically, via our analytics cookie/localStorage	To understand usage and improve the product — see our Cookie Policy
Name, email/phone, institute name, and message	If you submit the "Book a Demo" / contact form	To follow up about paid/institutional plans

2. ID card verification

Your uploaded ID card is stored in a private location that is never publicly accessible on the web. Only an admin, logged into the admin panel, can view it — and only to confirm you're a legitimate student or teacher before approving your account. We don't use ID card images for any other purpose, and we don't share them with anyone outside AskAven's admin team.

3. How we use your data

To create, secure, and approve your account.
To generate answers to your questions (text and voice) and Knowledge Graphs.
To respond to demo/contact requests from schools and institutes.
To understand product usage and improve AskAven.
To keep the service secure and prevent abuse.

4. Sharing with third parties

We use Groq as our AI provider to generate chat replies, transcribe voice input, and produce speech output. The text or audio you submit in a session is sent to Groq's API for that purpose. We don't share your name, email, password, or ID card with Groq or any other third party. We don't sell your personal data to advertisers or data brokers, ever.

5. Data retention

Account data (name, email, role, institution) is kept as long as your account exists.
ID card images are kept only as long as needed for verification and account administration; you can request deletion at any time (see Section 8).
Voice recordings are transcribed and then discarded — we don't keep the audio itself.
Chat history is kept to give you conversation continuity within a session and for basic quality/abuse monitoring.
Demo/contact form submissions are kept until the inquiry is resolved, then periodically cleared.

6. Students under 18

Many of our users are school-age students. We only collect what's needed to run the account and verify eligibility (name, email, ID card image), and we never sell any user's data. If you are a parent or guardian and believe your child has an account and you'd like it reviewed or removed, contact us using the details below.

7. Security

Passwords are stored hashed, never in plain text. ID card uploads are kept outside the publicly served part of the website and are gated behind admin login. We use standard web security practices, but no system is 100% secure — please use a strong, unique password.

8. Your rights

You can ask us to access, correct, or delete your personal data (including your ID card image) at any time. Since AskAven is admin-managed rather than fully self-service, send your request via the contact details below and we'll action it directly.

9. Cookies

AskAven uses a small number of cookies and browser-storage entries — see our full Cookie Policy for details and how to opt out of non-essential ones.

10. Changes to this policy

We may update this policy as AskAven grows. Meaningful changes will be reflected in the "Last updated" date above.

11. Contact us

Questions about this policy or your data? Tap below to reveal our email.

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